Shipping policy

SHIPPING POLICY

Order Processing Time:

All orders placed with Vinolira are processed within 2-3 business days. Once processed, you will receive a confirmation email with tracking details.

Shipping Time:

Estimated shipping times vary by destination:

• Hong Kong: 2-5 business days
• Asia: 5-10 business days
• North America, Europe, Australia: 7-15 business days
• Rest of the World: 10-20 business days

Please note these are estimated timeframes. Actual delivery times may vary due to customs clearance, holidays, or unforeseen delays.

Shipping Costs:

Shipping charges are calculated at checkout based on your delivery location and the weight of your order.

Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your shipment.

Customs Duties & Taxes:

International orders may be subject to import duties, taxes, and fees imposed by your country's customs department. Vinolira is not responsible for any additional charges incurred during customs clearance. Customers are advised to familiarize themselves with their local customs policies.

Order Issues:

If your order has not arrived within the estimated delivery time or if there is an issue with your shipment, please contact us immediately at vinolira.care@gmail.com.

Shipping Address Accuracy:

You are responsible for providing accurate shipping information. Vinolira will not be held responsible for orders shipped to incorrect addresses provided by the customer.

For further inquiries, please contact us at vinolira.care@gmail.com.